Privacy Policy

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  1. General Information

As of May 25, 2018, a new General Data Protection Regulation (GDPR) entered into force, adopted by the European Union. The Regulation aims to ensure the protection of personal data of individuals in all EU Member States and to harmonize the regulations for their processing.

Viand Hotel operates in compliance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

  1. Scope of this Privacy Policy

In its capacity as a personal data controller, Viand Hotel complies with all requirements of the applicable regulations, collecting only the data necessary for providing its services and processing them lawfully and responsibly.

2.1 Information about the Data Controller

  • Name: Viand Hotel
  • Company ID (UIC): BG202254152
  • Data Protection Officer: Diana Mircheva
  • E-mail: d.mircheva@intenso.bg
  • Phone: +359 879 669 907

2.2 Supervisory Authority

  • Commission for Personal Data Protection
  • Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
  • Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
  • Phone: +359 2 915 3 518
  • Email: kzld@government.bg, kzld@cpdp.bg
  • Website: www.cpdp.bg⁠

Viand Hotel is the data controller of personal data (i.e., information that identifies a specific individual, such as name or email address) collected from and about you through the website.

This Privacy Policy applies to all users, including those who use the website without registration.

  1. Types of Personal Data We Collect

Viand Hotel may collect only the following data:

  • first and last name
  • phone number
  • email address

provided by you when filling out contact forms on the website.

We do not collect special categories of personal data, such as:

  • racial or ethnic origin
  • political opinions
  • religious or philosophical beliefs
  • trade union membership
  • genetic data
  • biometric data for identification
  • health data
  • data concerning a person’s sex life or sexual orientation
  • data relating to criminal convictions and offences
  1. Purposes of Data Collection

The primary purpose of collecting your personal data is to provide access to the website and services of Viand Hotel, as well as to facilitate your interaction with these services.

Currently, we process your data for:

  • handling inquiries
  • providing assistance
  • personalized communication

Providing personal data is not mandatory. However, refusal may limit access to certain website functionalities.

We do not process your data for:

  • marketing messages
  • promotional offers

unless explicit consent is given.

  1. Principles of Data Protection

The security of your data is a priority. Viand Hotel implements appropriate administrative, technical, and physical safeguards against loss, theft, unauthorized use, disclosure, or modification.

  1. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.

In any case, data is retained only for the duration necessary to provide access to the website.

After this period, the data will be deleted, anonymized, or aggregated.

  1. Transfer of Personal Data for Processing

Viand Hotel may, at its discretion, transfer part or all of your personal data to data processors for the purposes of processing, in compliance with Regulation (EU) 2016/679.

You will be notified in case of transfer to third countries or international organizations.

Data may also be shared with third-party service providers acting on behalf of Viand Hotel.

  1. Transfer of Personal Data Abroad

Your personal data may be transferred to countries within or outside the European Economic Area (EEA), with appropriate safeguards in place.

  1. Your Rights Regarding Personal Data

9.1 Right to Withdraw Consent

You may withdraw your consent at any time by sending a request to:

d.mircheva@intenso.bg

Viand Hotel may require verification of your identity.

9.2 Right of Access

You have the right to request confirmation whether your personal data is being processed and to access such data.

9.3 Right to Rectification

You may request correction of inaccurate or incomplete data.

9.4 Right to Erasure (“Right to be Forgotten”)

You have the right to request deletion of your personal data, subject to applicable legal conditions and obligations.

9.5 Right to Restriction of Processing

You may request restriction of processing under certain conditions.

9.6 Right to Data Portability

You may obtain and transfer your personal data to another controller.

9.7 Right to Information

You may request information about recipients of your data.

9.8 Right to Object

You may object to the processing of your personal data at any time, including for profiling or direct marketing.

  1. Updates to this Privacy Policy

Viand Hotel reserves the right to amend or update this Privacy Policy to ensure compliance with applicable laws.

Please refer to the effective date indicated at the beginning of this Policy to see when it was last updated.